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Essential Skills

Essential Skills:  General Office Vocabulary Building Workbook:

This workbook aligns with Canada’s National Occupation Code (NOC) 1411 and Canadian Language Benchmarks (CLB) 3-9. Available online at Chapters and Amazon. A reproducible version is available on our website in the online store. Description: Improve your vocabulary skills for the office and daily life with an easy-to-follow workbook that teaches you the facts you need to know to complete office tasks. As a specialist in adult learning, Jennifer Wilkins has created lessons, exercises, and strategies to help you further your career as an office professional. The workbook includes twelve modules and three review sections. The exercises introduce 365 words that are related to general office work. Each module begins with a list of words and their definitions to help complete the exercises that follow, and there are 142 exercises to complete. Whether you’re seeking help with a secondary-school business course, an English as a Second Language program, or other training geared toward essential skills development, this workbook can help you. Get the tools you need to develop vocabulary and vocational skills, improve reading and oral communication skills, enhance problem-solving skills, and boost spelling and phonics skills. Success is right around the corner, and getting there can be quick when you use Essential Skills: General Office Vocabulary-Building Workbook.

Essential Skills: Customer Service Vocabulary Building Workbook:

This workbook aligns most specifically with Canada’s National Occupation Code (NOC) 1453 and Canadian Language Benchmarks (CLB) 3-9. This workbook has been awarded a Certificate of Recommendation from Curriculum Services Canada and carries the CSC Seal of Quality. Available online at Chapters and Amazon.
Description: This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you'll be able to:

  • develop the vocabulary and vocational skills you need to become successful
  • improve your reading and oral communication skills
  • enhance your thinking and problem solving skills
  • boost your spelling and phonics skills

The workbook's ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. You'll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, you'll also apply synonyms and antonyms that will help you in a customer service environment.

Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.

Essential Skills: Vocabulary Building Workbook: Pathways was contracted to develop a vocabulary workbook for the Office of Literacy and Essential Skills. The book is available for free on their site: Human Resources & Skills Development Canada - Essential Skills: Vocabulary Building Workbook. The workbook is currently available in a number of formats, including Paper, PDF, Audio, Braille, and Large Print.

  • Eleven computers designated for client use
  • Online Learning
  • Fax Machine
  • Photocopier/Printer
  • Laser Printer
  • Meeting Room
  • Multiline Telephones
  • Internet Service
  • iPads
  • Laptops
  • Tablets
  • eReaders
  • Overhead Projector
  • Large Display Calculators
  • Scientific Calculators
  • Whiteboards
  • Library
  • Kitchen: Refrigerator
  • Microwave, Free coffee/tea
  • Wheelchair accessible
  • Accessible Washroom
  • Accessible Parking
  • Accessible passenger drop-off/pick-up areas
  • Non-slip tile/carpeted floor
  • Adequate lighting for individuals with low vision
  • First Aid station
  • No Stairs